How to contact Brother UK

I’ve read a lot of posts on social media that crafters are unhappy with the way Create and Craft have mislead their ScanNCut users over the years with accessory/mat supply stock levels, blatant lies about new machines not coming out on the market etc etc…there is a very long list complaints ..while it’s great to let other users your experiences, there is something else that you can do about it, which is to let Brother know directly that you are unhappy.

Here is how to contact them:
Contact by email:
Contact by phone: 00800 222 00 666
Contact By Mail:
Brother Sewing Machines Europ GmbH UK Branch,
Shepley Street,
M34 5JD
United Kingdom.
Head office for Brother Europe:  e-mail
If you feel you have been mis sold a product, then you can also make a complaint to the Advertising Standards Authority via their website

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